Get in touch
We’re best contacted via live chat or by emailing support@dayinsure.com
However, if you do need to call us our number is 0333 005 0944*
Our opening hours are:
- Monday-Thursday: 9am-5pm
- Friday: 9am-4pm
- Saturday & Bank Holidays: 9am-5pm (N.B. our phonelines are only available 9am-12.30pm)
- Sunday: Closed.
Social media
You can also get in touch with us through our social channels. We can’t answer any account-specific questions this way though, so please don’t send us any of your personal details. We won’t ask you for this information either.
Need to make a claim?
Please see contact details below for your policy:
Aviva policy
From within the UK 08000 156 166*
From outside the UK (0044) 1603 603 728
Phone lines are open 24 hours a day
Excess Protection
Claims are dealt with by Davies Group Limited. Register a claim by visiting Davies E-Claims or by calling 0344 856 2359
Help and support
Help us to get it right
It’s our intention to provide you with a high level of customer service at all times. However, should you be unhappy with our service or have any cause for dissatisfaction we have a formal complaints procedure.
Contact Us
In the first instance you should contact us by E-mail, telephone or in writing including your policy details.
Email: complaints@dayinsure.com
Telephone: 0333 005 0944*
Address: Mara House, Tarporley Business Centre, Nantwich Road, Tarporley, Cheshire CW6 9UY.
Take it further
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service
See more details and how to apply here:
www.financialombudsman.org.uk
To see our full Complaints Process – please view our Terms of Business.
Important information*
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of five years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.